John Smith
outboundinterestedTranscript
Hi John, this is Sarah from NexusAI Solutions. How are you doing today?
Hi Sarah, I'm good. What can I do for you?
Great to hear! I'm reaching out because we've been helping businesses like Acme Corp automate their customer communications with AI. We've seen companies reduce their support costs by up to 60% while actually improving response times. I thought it might be relevant for your team.
That's interesting. We actually have a team of about 15 support agents and we've been looking at ways to be more efficient. What exactly does your platform do?
Perfect, it sounds like we could really help. NexusAI provides AI-powered agents that can handle calls 24/7 — both inbound customer support and outbound sales. The AI agents understand context, can access your CRM, schedule appointments, and handle complex conversations naturally. One of our clients, a company similar in size to yours, went from handling 200 calls a day to over 1,000 without adding staff.
That does sound promising. Does it integrate with Salesforce? That's what we use.
Yes, absolutely! Salesforce is one of our most popular integrations. The AI agent can pull up customer records, update deal stages, and log call notes directly in Salesforce in real-time during calls. Would you be interested in seeing a quick demo?
Yeah, I think that would be useful. When could we do that?
How about next Tuesday at 2 PM Eastern? It's just a 15-minute walkthrough of the platform.
Tuesday at 2 works for me. Let me give you my direct email — john.smith@acme.com.
I've got that noted down and I'll send you a calendar invite shortly. Is there anything specific you'd like me to cover in the demo?
Mainly the Salesforce integration and how it handles calls when the customer gets transferred. That's been a pain point for us.
Great, I'll make sure we cover both of those in detail. Thanks so much for your time, John. Looking forward to Tuesday!
Sounds good, Sarah. Talk to you then.
Call Details
AI Summary
John showed strong interest in the NexusAI platform, particularly the CRM integration features. He manages a team of 15 customer support agents and is looking to reduce costs. Agreed to a demo next Tuesday at 2 PM.